Refund policy

We want you to love your ChargeNest order. If something isn't right, we'll make it right.

 

RETURN WINDOW

We accept returns within 30 days of the delivery date. Items must be unused, in original condition, and in original packaging.

 

HOW TO START A RETURN

Email us at support@chargenest.store with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

 

REFUNDS

Once we receive and inspect your returned item, we'll process your refund within 5–7 business days to your original payment method. You'll receive an email confirmation when the refund is issued.

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund at no cost to you — no return required.

 

WRONG ITEM RECEIVED

If you received the wrong item, contact us within 7 days. We'll ship the correct item and cover all return shipping costs.

 

NON-RETURNABLE ITEMS

We cannot accept returns on items that have been used, damaged by the customer, or are missing original packaging.

 

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method.

 

EXCHANGES

We do not offer direct exchanges. Please return your original item for a refund and place a new order.

 

QUESTIONS?

Contact us at support@chargenest.store — we're happy to help.